Privacy Policy

This Privacy Policy ("Policy") is issued by Nousattva Pty Ltd ("Nousattva", "we", "us", or "our"), an Australian proprietary limited company operating the ResQBox Food platform ("Platform"). This Policy outlines how Nousattva collects, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").

1. Scope

1.1 This Policy applies to all individuals who access or use the Platform, including Consumers and Vendors.

1.2 By using the Platform, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy.

2. Types of Information Collected

2.1 Nousattva may collect the following categories of personal information:

• Identity and contact details, including name, email address, and mobile number;
• Location data, if location services are enabled;
• Transaction data, such as order history, transaction IDs, payment status, and order value;
• Vendor business information, including ABN and Food Safety Certificate;
• Order history, ratings, feedback, and communications;
• Technical data, including IP address, browser type, device information, and usage patterns.

2.2 Financial Data Exclusion: Nousattva does not collect, store, or process sensitive financial information such as full credit card numbers, bank account numbers, or CVC codes. All financial data is handled directly by our third-party payment processor, Stripe.

3. Methods of Collection

3.1 Personal information may be collected through:

• Account registration and onboarding forms;
• Order placement and payment processing integrations;
• Location services and device permissions;
• Communications with Nousattva support or administrative teams;
• Cookies and similar tracking technologies (refer to Clause 7).

4. Purpose of Collection

4.1 Nousattva collects and uses personal information for the following purposes:

• To operate and maintain the Platform;
• To process orders and facilitate payment status updates;
• To verify Vendor eligibility and regulatory compliance;
• To personalise user experience and display relevant listings;
• To respond to inquiries, complaints, and support requests;
• To improve Platform functionality, performance, and security;
• To comply with legal obligations and regulatory requirements.

5. Disclosure of Information

5.1 Nousattva may disclose personal information to:

• Payment processors (specifically Stripe) and financial institutions for the purpose of facilitating transactions;
• Vendors, for the purpose of fulfilling orders and coordinating pickups;
• IT service providers and infrastructure partners;
• Legal, regulatory, or government authorities, where required by law;
• Third parties with your express consent.

5.2 Nousattva does not sell or rent personal information to third-party marketers or advertisers.

6. Data Security

6.1 Nousattva implements reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure.

6.2 Security measures include:

• Secure servers and encrypted data transmission;
• Access controls and authentication protocols;
• Regular monitoring and security audits.

6.3 Despite these measures, no system is completely secure. You acknowledge and accept the inherent risks associated with digital data transmission and storage.

6.4 Payment Security: All financial transactions are processed through Stripe's secure encryption infrastructure. By using the Platform, you acknowledge that the processing of your financial data is subject to Stripe's Privacy Policy.

7. Cookies and Tracking Technologies

7.1 The Platform may use cookies and similar technologies to:

• Maintain session state and user preferences;
• Analyse usage patterns and improve performance;
• Deliver relevant content and listings.

7.2 You may disable cookies via your browser settings; however, doing so may affect Platform functionality.

8. Location Data

8.1 If you enable location services, Nousattva may use your device's location to:

• Display nearby Vendors and food listings;
• Provide accurate pickup instructions and travel estimates;
• Improve search relevance and user experience.

8.2 Location data is used solely for Platform functionality and is not retained beyond the session unless explicitly permitted.

9. Access and Correction

9.1 You may request access to the personal information Nousattva holds about you and request corrections to ensure accuracy and completeness.

9.2 Requests must be submitted in writing to the contact details provided in Clause 11.

9.3 Nousattva will respond to access and correction requests within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

10. Third-Party Links

10.1 The Platform may contain links to third-party websites or services.

10.2 Nousattva is not responsible for the privacy practices or content of external sites.

10.3 Users are encouraged to review the privacy policies of third-party services before providing personal information.

11. Contact Information

12. Changes to This Policy

12.1 Nousattva may amend this Privacy Policy from time to time.

12.2 Material changes will be communicated via the Platform.

12.3 Continued use of the Platform following any amendments constitutes acceptance of the revised Policy.